Contact Us
If you would like to contact us, our free phone information line is 0800 028 7439.
We are open 9am to 5pm Monday to Friday.
How we can help:
- We can talk you through the options for putting in place a child maintenance arrangement, if you don’t already have one and help take forward the choices you make.
- We can also have a look at your existing child maintenance arrangement, so you can check if it is the right one for you and your child.
- Offer practical information and guidance in areas linked to child maintenance.
Information & Support Service
Great Northern Tower
17 Great Victoria Street
Belfast
BT2 7AD
Complaints
Write to us
If you are unhappy with the service we have provided or you feel we have failed to resolve your complaint satisfactorily you may write to us:
Customer Services Manager
Child Maintenance and Enforcement Division
Great Northern Tower
17 Great Victoria Street
Belfast
BT2 7AD
e-Mail us
Note:This is not a secure site please do not enter any personal information
Independent Case Examiner
You can also ask the Independent Case Examiner to investigate your complaint.
More information on this can be found in the leaflet "The Independent Case Examiner for the Child Support Agency" which is available from Division offices, by telephone request to the Customer Helpline (see above) or by writing directly to:
The Independent Case Examiner
PO Box 1245
Belfast
BT2 7DF
Contact your MP or MLA
Your Member of Parliament (MP) or NI Assembly Member (MLA) may contact us on your behalf, usually by writing to the Chief Executive or the Centre Manager. If your MP/MLA considers that your case has been maladministered it may be referred to the Northern Ireland Ombudsman.
You can find further information on how to complain by clicking on the link below:
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