Contact us
You can contact us in several ways and need to have the following information available before you do:
- your reference number;
- your telephone number;
- a time convenient for us to call you back.
Services for people with special needs
If you have any special needs then we will do what we can to help you. If we cannot deal with your enquiry by letter or phone we may be able to visit you at home. We can also help you if you have any difficulty in completing our forms.
We can arrange to have some of our leaflets made available in Braille, large print or audiotape form. If English is not your first language our leaflets are also available in a range of other languages. If you require our leaflets in any of these formats please contact us on 0845 608 0022 and we will arrange to issue them for you.
What to do
You can
- Phone Us
- Write to us
- E-Mail Us
Phone us
How to get in touch with us
Our lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturday
If your child maintenance was calculated before March 2003.
Telephone: 0845 713 9896
If your child maintenance was calculated after March 2003 or you have a general enquiry.
Telephone: 0845 608 0022
Textphone:
0845 713 9704
Calling from Abroad
If you maintenance has been calculated by the Statutory Maintenance Service you can contact the centre dealing with your case using the following number:
+44 28 9047 6344
Please remember
- we can only act within existing legislation, as set in the Child Support and Data Protection Acts;
- staff specialise in certain areas of the SMS business and may need to seek assistance in order to ensure you receive the best advice.
We are aware that this may be a difficult period in your life and issues being discussed are of a sensitive nature, however
- please treat our staff with the respect and courtesy you expect in return;
- we reserve the right to terminate any abusive phone calls.
Write to us
Address
Child Maintenance and Enforcement Division
Great Northern Tower
17 Great Victoria Street
Belfast
BT2 7AD
E-Mail Us
This is not a secure site, please do not enter any personal details
You can e-mail us at:
Complaints
If you feel that we have not resolved a complaint satisfactorily. there are several ways to complain:
- You may write to
- You can also ask the Independent Case Examiner to investigate your complaint.
More information on this can be found in the leaflet "The Independent Case Examiner for the Child Support Agency" which is available from Agency offices, by telephone request to the Customer Helpline (see above) or by writing directly to:
- Your Member of Parliament (MP) or NI Assembly Member (MLA) may contact us on your behalf, usually by writing to the Chief Executive or the Centre Manager. If your MP/MLA considers that your case has been maladministered it may be referred to the Northern Ireland Ombudsman.
- You can e-mail us at the e-mail address above
You can find further information on how to complain by clicking on the link below:
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