Requesting a review
If you think that the decision is wrong or that we have overlooked some important facts or evidence, you should get in touch with us. You can find the address and phone number on the front page of the letter telling you about our decision. Please have the letter with you when you phone.
You should say why you think the decision is wrong and ask for it to be looked at again. We will be able to explain the reasons for the decision to you and change it if it is wrong. If the decision is changed, we will send you a letter to confirm the new decision.
You can ask someone to contact us on your behalf, but you must have told us in writing that someone else is representing you.
You, and the other people involved in your case, can dispute and also appeal against this new decision. If you want to do so, you must appeal within one month of the date of the letter that tells you about our new decision.
Related Information
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