Finance

The guide sets out the approach to be taken when considering remedies for justified complaints, in respect of social security and child support agencies. It describes the special payments scheme operated by the Department for Social Development (DSD) and provides advice on the consideration of financial redress in respect of maladministration.

Download the Guidance on Financial Redress for Maladministration (PDF 476KB)

The guide provides guidance on how social security benefit and child support cases involving financial redress should be handled.   It provides details of roles and responsibilities; arrangements for processing and recording cases; and monitoring and expenditure reporting requirements.

Download the Financial Redress Administration Guide (PDF 111KB)

The various proformas included, summarise the level of savings to be delivered across all Departmental Business Areas in the period 2011-2015.

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