Customer First
(Formally Strategic Business Review)
The Social Security Agency (SSA) is facing a significant programme of change over the next 3-5 years i.e.
- Comprehensive Spending Review (CSR) 2007
- Medical Support Services (MSS) Restructuring
- Northern Ireland Civil Service (NICS) Reform Programme
- Pathways Rollout
- Debt Transformation
- Completion of Jobs and Benefits offices Rollout
- Pensions Transformation
- Employment Support Allowance
- …and lots more!!
The key questions for the Strategic Business Review (SBR) project were:
- Does the Agency, particularly the local office network, have the capacity to cope with this volume of change; and
- If not, is a new service delivery model required ?
Key Objective
The key objective of SBR was to secure the delivery of an efficient, modern and more accessible service in the longer term.
Other Customer First (formerly Strategic Business Review) pages that may interest you:
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