Compensation recovery information for compensators
If you have received a claim for compensation there are details we will need to know.
Your responsibilities
When you receive a claim for compensation, you must send a CRU1 Form to us within 14 days. This does not mean that you have accepted any liability for the accident, injury or disease. All claims must be notified to us even if the claim is repudiated or it is settled quickly via third party capture.
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If you do not have a Certificate when you are ready to settle the claim, you must apply for one.
If you do not agree with the contents of a Certificate and want us to carry out a review, you must explain fully why you disagree and provide evidence to demonstrate your position.
Once a claim has settled, you must notify us and pay the amount specified on the Certificate within 14 days of making payment to the Injured Person.
You can use the Compensation Recovery Unit Update Stencil to request a certificate or notify us of settlement details.
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If you do not agree with the contents of a Certificate and want to appeal, you must first pay the amount specified in the certificate then explain fully why you disagree and provide evidence to demonstrate your position. The Compensation Recovery Unit Appeal Guide "What to do if you think a Certificate is wrong Leaflet Z2 gives more information on appealing. To make an appeal use Compensation Recovery Benefit Appeal Form Z3 or Notification of an appeal against health service charges Form HS30
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A full overview of our schemes can be found in our Leaflet Z1 Recovery of benefits and health service charges - A guide for companies and solicitors.
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Our responsibilities
A Certificate specifies the total amount of recoverable benefits and or lump sum payments. In the case of recoverable benefits and lump sum payments, you become liable to pay us immediately before you pay any compensation payment.
We will send you a Certificate where you have asked for one and the required mandatory information has been provided. If you have not requested a Certificate we will send form CRU4 to use when applying for a Certificate or a Certificate of HS Charges.
A Certificate of HS charges will be sent separately.
Legislation states that the Certificate must be issued within 28 days of receiving the request.
We will action any review requests as soon as possible after all relevant information has been provided.
If you fail to make any payment due, we will take steps to recover the outstanding debt including referral to the DSD Corporate Debt Control Unit (CDCU). If CDCU are unsuccessful in their attempt to recover the debt they may, in turn, refer the debt to a private sector debt collection company for action.
We will answer any enquiries you make as soon as possible. If you have a query about a certificate, please contact us:
Injured person’s surname begins with:
A - Gibbo: 028 9054 5849
Gibson - McKei: 028 9054 5831
McKel - Z: 028 9054 5824
Notifying Compensation Recovery Unit On-Line
CUE PI is a UK wide secure database of personal injury/industrial illness claims and includes claims previously held on the NI database - NIPAR. Any claim which is submitted to us at the Compensation Recovery Unit is held on the database as well as claims from individuals resident abroad (who do not need to notify us).
The information on the database is provided by insurers and other compensators who are members of Insurance Database Services Ltd.(IDSL) IDSL manages three claims databases on behalf of its members - CUE PI, CUE Motor and CUE Home. All claims for compensation arising out of injury or industrial illness are held on the CUE PI database. Each record on the database relates to a single claimant. The CUE PI database can be searched at any time to provide the claims history of the individual. No claim settlements are shown on CUE PI as the purpose of the database is to show all claims and which type of injury/illness have occurred to the individual.
The benefits of the database are:
- Claims management - Identification of previous related claims
- Potential fraud - Identification of patterns of similar claims against other insurers/compensators
- Convenience - Easy search for related claims
- Efficiency - Desktop access means less paper
- Benefit to the Compensation Recover Units - Can create notification form (CRU1) to send to us
There is also the facility to allow us to issue acknowledgements and certificates on-line.
The system allows users to:
- Add claims to the database (when claims are added the system automatically searches for related claims)
- Submit the CRU1 electronically to Compensation Recovery Units in GB and NI
- Update CUE PI records (e.g. finding an additional previous address)
- Request certificates/statements (CRU100/300)
- Receive certificates (CRU100)
- Advise CRU when a case has settled (CRU102)
- Make ad hoc enquiries (e.g. it would allow a search to be carried out on a witness to ensure that there are no previous claims involving the witness and the claimant)
You can get access to this database by contacting IDSL, which is a "not for profit” company set up by insurers to allow data to be shared between them. Membership is open to all authorised insurers in UK, Lloyd's syndicates and compensators. To discuss membership please contact:
Our staff can give short presentations about our role to interested parties at your location. If you would like to discuss this service please contact us on 028 9054 5805.
The Law
We operate primarily under the following legislation:
- The Social Security (Recovery of Benefits) (Northern Ireland) Order 1997
- The Health and Personal Social Services Act (NI) 2001 (Part 2)
- The Recovery of Health Services Charges (NI) Order 2006
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