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Social Security Agency Publications
Social Security Agency Customer Research
Research 2004
Benefits Access for People Affected by Cancer in Northern Ireland (PDF 286KB)
Debt Management Unit customer research programme 2003/04, final report - July 2004 (PDF 608KB)
Medical Support Services customer satisfaction survey, final report - September 2004 (PDF 499KB)
Northern Ireland Omnibus Survey (DSD Module) - April 2004 (PDF 293KB)
Customer Satisfaction with Direct Payment - report on findings - September 2004 (PDF 140KB)
Research into the development of a Customer Involvement Framework - January 2004 (PDF 697KB)
Personal Benefits Advice – customer research final report - July 2004 (PDF 258KB)
Research 2003
Direct Payment customer satisfaction survey - October 2003 (PDF 118KB)
Northern Ireland Omnibus Survey - April and October 2003 (PDF 176KB)
IN-STEP a survey of standards of accessibility to Jobs and Benefits Offices for people with visual impairments - February 2003 (PDF 272KB)
Research 2002
Customer views of the Social Security Agency and Training and Employment Agency - May 2002 (PDF 360KB)
Employer satisfaction survey - October 2002 (PDF 858KB)
Employer satisfaction survey - ONE pilot in Dungannon - October 2002 (PDF 847KB)
Evaluation of the New Deal for Lone Parents Final Report - October 2002 (PDF 351KB)
Take-up of Income Support and Jobseeker’s Allowance in Northern Ireland - May 2002 (PDF 316KB)
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