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Social Security Agency Customer Research

Reasearch 2012

Social Fund Reform - Research

Replacement of the Existing Discretionary Social Fund Scheme in Northern Ireland – Research Study

Research 2004

Benefits Access for People Affected by Cancer in Northern Ireland (PDF 286KB)
Debt Management Unit customer research programme 2003/04, final report - July 2004 (PDF 608KB)
Medical Support Services customer satisfaction survey, final report - September 2004 (PDF 499KB)
Northern Ireland Omnibus Survey (DSD Module) - April 2004 (PDF 293KB)
Customer Satisfaction with Direct Payment - report on findings - September 2004 (PDF 140KB)
Research into the development of a Customer Involvement Framework - January 2004 (PDF 697KB)
Personal Benefits Advice – customer research final report - July 2004 (PDF 258KB)

Research 2003

Research 2002

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